CRM for communication within the company by RUBICON
Perfumery company
Andromeda Perfumery has been operating in the Ukrainian market for more than 15 years. During this time, suppliers and manufacturers, prices and variants of bottles, volumes and concentrations of perfumes have changed, but from the first day of its existence to the present day, the company has retained its fundamental principles and values. These are the principles of uncompromisingly high quality combined with an affordable price, the principles of respect and attention to the wishes and needs of each client.
Project manager
Vladyslav Bilozub4 years of experience
Account manager
Vladyslav Bilozub4 years of experience
The Challenge
The company came to us with a certain request. The most important task was to create a unified space for the team in the CRM system, where communication between departments, managers and customers would be established. It was also important to make it possible to manage customer orders in this space.
The Solution
After long negotiations and coordination of all the wishes and possibilities, a CRM system was chosen as a comprehensive solution.
Our experts described all the processes, agreed them with the customer, and proceeded to the actual setup. In addition to the basic settings, we also connected social networks and the website.
The Result
As a result of productive work and well-established communication with the customer, users received a convenient system adapted to their activities and needs. After the training, the system closed all the requests that the client had made to us. From now on, Andromeda has all the tools to communicate with each other and with customers. And most importantly, it's all available in a single space.
Products and services
– CRM settings;– Integration with the website;– Integration with messengers (Facebook, Instagram);– Training in the use of the implemented tools.