The Challenge

WebPromoExperts is constantly developing, so systematic and automated processes in the interaction between colleagues and students - must have! After several meetings with the WebPromoExperts team, it was decided to start setting up the CRM system.

The solution

Our technical specialists quickly found a solution in accordance with the client's request, it was the reconfiguration of the existing CRM system, as the current settings no longer met the scale and needs of WebPromoExperts.
We worked out the client's request in detail, modeled and optimized the company's business processes and developed the project concept in the form of a technical task. After approving the TOR with the client, the technical team under the leadership of Alexey Yanko started working on the necessary settings. The peculiarities of cooperation with the client were extremely powerful communication and the fact that the project manager "got used" to the role of a marketing agency employee.

The result

The result of productive cooperation in setting up the CRM system was positive. In the end, all the goals, objectives and expectations were met and justified. The conversion from requests to successful transactions has increased, the efficiency of interaction between colleagues and students has increased. Building and automation of business processes led to the successful elimination of tasks, and gradually facilitated the work of managers.

Products and services

– Development of technical specifications;– CRM setup;– Integration with IP Telephony;– Integration with the website;– Automation of business processes;– Training in the use of the implemented tools.